I love Penguin Random House so much. I bought a fe...

I love Penguin Random House so much. I bought a few titles from their website and one was backordered; when it shipped, UPS delivered it to the wrong address (and the wrong town, for that matter). UPS told me that because it had left their hands there was nothing I could do, that PRH would have to file a claim, get reimbursed by UPS, and then reissue an order to replace the one that was lost. It sounded like a headache.

Enter Holly at Penguin Random House. She made the process SO easy (and even managed to replicate the coupon code I used) and reissued my order while I waited on hold. I've dealt with PRH a number of times over the years, and it's always a positive experience. Now, let's just hope UPS gets the town right this time. ;-)