We booked a room through trip advisory & paid for ...

We booked a room through trip advisory & paid for everything including hotel fee* for my wife birthday weekend (Aug-18). We reserved a room with two queen mattress. was suppose to be a weekend to spoil my wife with a nice room, wine, spa, just relaxation from her job in the military.
but everything went south really fast, upon arrival the clerk behind the desk was extremely rude, just nasty, and didn't care to understand what we were explaining about the booking reservation, she kept telling us we would have to pay a hotel fee* (even though we paid through Trip Advisory) and told us what we do with trip advisory dont have nothing to do with them, and i asked "if y'all dont have nothing to do with them then how'd are we getting a room that we booked through them" the lady kept telling me she dont care that they have nothing to do with what trip advisory charge us and we still would be required to pay the hotel fee, then she told us our room was ready and that they switched us to a king mattress with a roll out bed (which was way cheaper than what we paid for) so i asked what about a refund for the room we paid for since we getting a room that cost less, she told me no other rooms were available, trying to stay positive we took the room, made our way up only to find the room in horrible conditions, soon as you walked in the wallpaper was torn, there was mold all over the room and bathroom, and the room we thought we getting from the picture their site & trip advisory promote wasn't nothing like the room we got, nothing luxury about the rooms here except on the 18th "EXECUTIVE FLOOR", so every other room looks worst than Motel 6 rooms, our room had trash and dirt on both sides of the bed, that bathroom had mold on the ceiling, around the soap holder, and on the silicone around the base of the tub, another thing is pest, ROACHES, i went to get ice & water and there were roaches on the water dispenser, and ice machine and the area just looked so dirty, when i went to tell the lady at the front desk she told me to goto another floor, but guess what MORE roaches, so when i tell her and showed her the videos, she looked at me with a look, like i wasn't good enough to have water from a clean dispenser, like i just needed to suck it up, she went grabbed me ice that took her literally 30 minutes to get because she was huddled up with other coworkers laughing and talking, and pointing at me and they all kept looking up at me, that's when i decided to write this report because no one should have to experience anything like this from a place of business, this place is literally the worst when it comes to service, location good, that it. when they switched my room to a two queens, we had to ask for a shower curtain more than 6 times, and when i went down to ask again the lady said "UGGGH" and stormed off with an attitude. I don't know if the garage service is through the hotel but MAKE SURE TO CHECK YOUR VEHICLE FOR DAMAGES cause the workers literally drives crazy, speeds, brake too hard, and jerk the cars just to move 2 ft to the garage door. Good luck to anyone whom books with these guys, you'll need it.