Leah Kempton

Review of Woburn Toyota

I bought a Mazda 6 out of the preowened department...

I bought a Mazda 6 out of the preowened department and I was initially happy with the service because Jay is very nice and so is Jesse and of course, Ernest. The up front customer service is great. But They sold me an extended Toyota Care Roadside assistance for which I pay a lot of money for but have never used and can't use because Roadside is terrible (I once was told hat I would have to wait 90 minutes for a jump start when I legitimately was down the street from a tow provider who was 5 minutes away so my friend's neighbors jumped my vehicle instead). I cancelled my coverage on 2/23/18 and was told that I need to send a cancellation letter to a certain address or fax it to a certain number when I called the Roadside number that I got off of the agero website since I work for Agero now. I called this 800-444-4195 on 2/23/18-- I was transferred multiple times and finally got a guy that told me where to send this letter. I called this very same number today and yesterday 3/14/18-3/15/18 and was transferred to multiple people who legitimately could not find my coverage (even though I looked it up in Roadside Connect off of Agero's systems and can find it easily) and could not find that I had filed for cancellation or that I called on 2/23/18. These people today and yesterday, Jill and Arturo were out of the headquarters for Toyota. SO each time I called today and yesterday-- Toyota Roadside assistance, everyone was transferring me back and forth to each other and couldn't tell me anything. This is ridiculous for your coverage. Do not sell this to people anymore-- it's a crappy service and it's never what you need. This is ridiculous.