Ivan Horvat

Review of Choice Merchant Solutions

They have a very bad attitude and relationship tow...

They have a very bad attitude and relationship towards new customers, it's very hard to get a clear reply from them about availability of their services. They advertise as high risk payment processors, but their still find excuses to refuse high risk business, so don't waste time on them if you're a startup. Their sales department is very hard to reach and I often got redirected to the voicemail. I have managed to reach their phone operative several times during several months period and always left a detailed contact information and my question. The support agent played nice and told me I will get a call back next business day, but I never did and it happened over and over and I lost hours. I also left a message on their website contact form several times and got only ignored. Once I finally managed to reach their sales department by phone, they told me they don't work with adult entertainment startups. Never work with this payment processor if you're a high risk startup and can't meet certain high standards, they are not a good choice for you. They are only fit for customers who already have a strong business set up and don't give any opportunities to new companies!