I had issues similar to those listed below at the ...

I had issues similar to those listed below at the start. I brought in 2 Stihl Saws, a chop saw and a Chain saw for service. The chop saw was a mess, bad bearings and carb. The chain saw ran poorly and had a broken choke. The chain saw came back to me in a box and I was told poor compression and needed new pistons. The chop saw sat for seven weeks and complications arose. Bad bearings.

I have been buying Stihl saws from this place for 25+ years. Service was always a bit slow but it always came back in top shape. This time was different. Saw in a box with BAD diagnostics (chain saw) so my trust was broken. I went to pick up the Chop saw and was told it had bad bearings. I blew a gasket and the clerk called the owner
JON.

He bent over backwards to make it right, much farther than I would have and I also own a small business.

He told me to return the saw in a box and the chop saw would be done at cost.

Well it was all handled immediately, my saw reassembled with a new choke lever and my chop saw runs like a dream.

That was above and beyond. The old mechanic was fired and the new one is top notch. Five stars for Jon and his new mechanic.