4 years ago

My widowed friend came for a weekend stay and paid...

My widowed friend came for a weekend stay and paid for an oceanfront room so that when she opened her balcony door, she would get the sight, sound, and smell of the ocean. As it turns out, the entire wall beside the balcony door is an access to the hotel air conditioning system. Not only is it excessively noisy, completely drowning out any sounds of the ocean, it sucks in the cigarette smoke from guests in surrounding rooms who are smoking on their balconies. The hotel refused her request for another room - in late October during a pandemic - and she woke up needing her inhaler. Horrible accommodations topped by extremely poor customer service. Don t waste your money. There are less costly hotels with better accommodations on the Virginia Beach oceanfront.

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