Alan Speckman

Review of BMW of Murray

No service. I bought a BMW privately, had a mino...

No service. I bought a BMW privately, had a minor problem with some of the software. I called ahead and they said I needed to speak to a BMW genius at the dealership. I went on my lunch break, 11:20AM to talk to a BMW Genius, there is only one and he/she was not available. I did get forwarded to several people there, but no one could do something so simple, open a ticket with telemantics, the backend server people servicing the software. What suprised me was no one asked for my name or phone number until I was walking out, I saw 2 employees huddled over a computer. I asked if they knew any BMW geniuses, they took my number and said he/she would call me. I was called, but not by the genius. I reported no contact. I called yesterday, the same number that called me and left a voicemail. Wow, apparently this genius is too busy to even call me let alone open a ticket with someone else(telemantics). That's my only gripe. I didn't have cash hanging out my pockets, so no one wanted to know what my business was there.