Okay so I had a couple issues. My largest was I to...

Okay so I had a couple issues. My largest was I took my car in for a safety recall, and like ford always does they completed a multi point inspection. To my surprise everything was marked good, however my vehicle was at this same dealer 6000 mile ago for an oil change., and a multi point inspection was done at that time, and I got a call from the service advisor who stated my car needed rear break pads and new lug nuts because my factory ones swelled and changed sizes. At a total charge of around an extra $250. I declined and did not have any service done since that visit, except an oil change at a different shop. So in my mind I expected this time the multi point inspection should have also said I needed lug nuts, and break pads and expected another call from the service advisor. But it did not, nor did i get a call, everything was checked good on this multi point inspection with no issues found.. So now I question, can I trust this dealers "multi point inspection" is actually getting done. Also the quoted charge feels like they were just trying to get some extra money that day, because I did my own break pads the day after the recall was completed. (Weaver golds $35 at Autozone) but i took off my original pads and they were only about half worn. I did them anyway but it was not needed, I only did them because of that multi point inspection and the service advisor said my car needed it. Be careful, luckily I am mechanically inclined and do a lot of my own repairs.

My second issue is that the recall involved the door latches, now I can only assume for some reason the windows in the doors must have had to come out of the track in the doors, because when I picked my car up their was full sized hand prints all over both my driver and passenger windows both inside and outside of the car. Under normal circumstances this would not have been a big deal. However, During this covid pandemic I would think they would sanitize what the touch ie: steering wheel, shifter, door handles etc, or atleast wear gloves when inside the vehicle, but since these prints were there and so clear that you could see palm prints and fingerprints it was obvious no gloves were worn and they did not sanitize the surfaces they touched. So I can only assume no safety procedures are in place for covid while inside a customer vehicle either.