Gary Lee Hughes

Review of JW Lees Brewery

On 27th May at 12pm myself, my parents, wife and b...

On 27th May at 12pm myself, my parents, wife and boys went to the Links in Llandudno for a meal. We were given the starters in good time but the mains took 1hr and 30mins to arrive. There were other people who came after us getting served quicker. We made an inquiry into delay and then a complaint when one of the orders was wrong. The general staff were very apologetic and Daniel in particular was very good with us. When Daniel offered free deserts he said the assistant manager would be over to apologise. The assistant manager came over with a face like thunder and not once did she apologise. When I requested we talk she dismissed me and said we'll talk later. I made a complaint to her boss, who I hope will be speaking to her assistant. Needless to say the assistant manager needs a lesson in customer service from her collegues. I would suggest Daniel is promoted to take her place. My parents have been to the Links a number of ocassions and said the assistant manager always seems to have a bad attitude. It's a pity because the food is good and the rest of the staff are good. Whilst there was a long delay with the food I would not have complained had the assistant manager apologised instead of giving us a stern angry look.