Hank Dalley

Review of Hanover Honda

SHORT STORY: They broke my antenna over a month ag...

SHORT STORY: They broke my antenna over a month ago putting my car through their automated car wash and agreed to replace it. Then never returned my calls and where never able to tell me if they had my replacement antenna or not. Then I call today, they tell me they have it. I go in, the replacement antenna, that took them over a month to find, is a USED antenna that "they found laying around" AND IT DOESN'T FIT.

FULL STORY: Over a month ago I took my Mini Cooper in for an oil change, that was done fine. After the oil change they perform a complimentary automated car wash before returning the car, a nice gesture. The serviceman working on my car forgot to remove my cars antenna (a requirement for all makes and models of cars with screw on antennas) prior to putting it through the car wash causing the antenna to be snapped off during the automated car wash. He apologized and Honda agreed to replace the antenna.

In the last two weeks I have called numerous times only to be told that they know nothing about the progress in getting my car an antenna and to leave my name and number so that the manager would call me on the next business day to up date me, the manager never returned my calls. Today I called in and they told me that they had an antenna for me. I arrived and they brought the antenna out saying "We couldn't order it straight from Mini of Baltimore because they don't deliver so we had to get it third party" I said "That's fine". I was curious as to why the antenna wasn't in any packaging but I just kept to myself. I led the parts department worker to my car and he proceeds to attempt to screw on the antenna which doesn't fit and I notice that the antenna is a used antenna and state my observation to the man. We go back inside and he talks to another parts department worker saying "It doesn't fit". I engage the other worker in conversation and ask why he is attempting to replace the antenna that Honda broke with a used antenna and he replied "Because your car is a used car" I then ask where he found it and he replied "I found it sitting around and assumed it would fit" I then asked him if I had broken something of his would he expect me to buy him a new one or replace what I broke with a used one. To that question he had no answer.

I proceeded to call Mini of Baltimore and ask if they had an antenna that would fit my vehicle and they replied "Yes, it's in stock and ready for pick up whenever". Why Honda wasn't willing to fix the problem and actually drive to Mini of Baltimore, which I now have to do in my own time, is beyond me. Why they thought it was acceptable practice to tell their customers they ordered something third party when in fact they found it lying around is beyond me.