My account was set up wrong, they didn t let me kn...

My account was set up wrong, they didn t let me know. They shut my power off because the account didn t open when i thought i opened an account. I have no power and no hot water for 4 days. Everything in my fridge and freezer has to be chucked out. They told me to make alternative arrangements when i have a dog who has just had surgery a week ago and needs constant care and supervision. They couldn t care less.