Room was way too hot even with the balcony door & ...

Room was way too hot even with the balcony door & two windows open. Bar menu is very limited and went for a massage but the room it was in was beside the swimming pool so could hear children screaming and shouting throughout it so wasn't very relaxing, wouldn't stay again.
Just to add I had called reception about the room and no one showed up for hours and when they did show up she didn't understand what we were talking about and Had also asked room service for an ice bucket which took an hour and had to call again to get them to bring it up.