My two visits to this business were both far less ...

My two visits to this business were both far less than ideal. On my first visit, the owner (John) locked a man doing roof work on the building inside the facility, basically holding him hostage, and called the police. I purchased a television and within a week, the television was not working. I called Zone Electronics and they told me to bring it back because it had a 30 day warranty. Upon bringing the TV back, i was told i could not be refunded the purchase price because it was against store policy to do so. I was open to exchanging the TV, but was only offered units that were lesser models and had defects or blemishes. In order to get any of my money back, I had to pay a 20% restocking fee which cost me about $160. In essence, he would give me a refund for a fee. So much for story policy, right? My advice to anyone looking to purchase a TV or some other electronic item: spend the few extra dollars at a reputable big box retailer and save yourself a lot of potential headache and wasted time if you run into an issue.