TL;dr - inconsistent service that ranges from good...

TL;dr - inconsistent service that ranges from good to poor, especially with customer service and timing.
Sometimes you'll be in and out, other times you'll be waiting 35+ minutes, even with an appointment.
I will not be buying jewelry here, but I will be seeing a piercer for stretch appointments either here or somewhere else that's nearby if the wait is too long.
Colin is a kind and patient piercer, so I recommend them highly.

I've had some mixed experiences here;
I strictly wear glass right now because of allergies and got my gauges started at another shop ranked on par with LB.
The glass here at LB is slightly cheaper and that was why I started buying here, plus the convenience of being nearby on the hill.
I did my own stretches up until I was at a 6gauge.

I bought glass from LB for my 14, 12, 10, & 8g. All of those experiences were fine and quick, and usually only required someone asking what I needed. I would ask for my next size up in a basic black glass, and I left happy with new glass. Quick and efficient.

But the last 4 times, not so much.
A month and a half ago, I came back looking for glass and wasn't even asked/helped for 30+ minutes while I stood in line or by the desk when it was empty. I asked if I could get some help and was told not for a while so I told them I was just gonna leave. I chalked it up to a busy day and was pretty upset at wasting 45 minutes of my time.

The next time they didn't have a pair of black gauges, they had a few singles (one black and one pink) and explained that piercers sometimes take a single gauge/stud back. So either they had the pair, or gave out solo gauges to some people, but wouldnt sell me either of the solos left in their stock. I was confused and kind of frustrated.
I left and bought glass on Amazon because I just wanted new glass and was willing to wait for shipping.

After the new glass arrived it was pretty identical to LB glass but the size jump from an 8 to 6 is something I wanted help with.
I went in to LB yesterday, confirmed it was a 6g, and made an appointment to get my ears stretched with a piercer.
They mentioned it was quick and easy, and made an appointment with me for next day after I declined their offer to get me in sometime that day.

I waited 30+ minutes past my appointment time, in the lobby, after checking in.
I will not be coming back for jewelry purchases and will be finding a new glass & jewelry shop with better service and consistency.

The piercer who helped me stretch today, Colin, was excellent, kind, and very understanding of my experiences and was careful to answer all of my questions about sizing, double flare gauges, and what I should do if my ears fluctuate or need to go back down a size. They also gave me excellent advice and care tips for my piercings.
Thanks for the stretches and help Colin!