T

Taia Davis

4 years ago

The best customer service, friendly and welcoming ...

The best customer service, friendly and welcoming staff, clean facility, close proximity with easy transport to parks and a big, clean pool. There is an Avis rental car desk near check in desks. The only down side were parking fees for guests. Its best to rent a car for the day through Costco travel online, as there is an Avis on site. You can return the car at the end of the day to avoid a parking fee if you are only renting for one day which is what we did. Last year we rented a car the entire time but only used it a few days, racking up parking fees unnecessarily. We took an Uber from the airport which was very inexpensive compared to shuttle services like Mears which we have used in the past. This was our second stay, this time 8 days in June. The food is ok; best food was pool side, good brunch at Islands dining room, not impressed with Jakes food but service was good everywhere. This hotel also has a connecting bridge to Sapphire Falls, another Loews property which has a few eateries as well. Boats ran frequently as did buses to get you to and from the park. Thank you always for a great stay. We will be back as annual pass holders from California.

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