Rosa Thorp

Review of Broward County Cultural Affair...

Worse experience ever!!!!! Have been a customer at...

Worse experience ever!!!!! Have been a customer at this library for 13 years, never had any issues. Recently I received an email saying I had to renew my card. So I went to the Main Library on Andrews and was approached and harassed by two homeless people (which have the area overrun). I work nearby and this location is the only one really convenient to me. I called and spoke to a lady in administration named Laura she was the most uncaring frivolous person I've come across in a while. When I explained what happened and that I did not feel safe coming back down there and requested if I could possible renew over the phone or online, since none of my information had changed, she gave me every excuse and flat out said NO. Their "policy" is all she kept saying. But the safety and peace of mind of a long term customer means nothing! They need to stop and realize that its the customers that keep them employed and in business. If we don't feel safe coming to their location its not good for their bottom line. Very disappointed with the way they treated and handled my concerns.