Unfortunately, I can only report bad.

Unfortunately, I can only report bad.
My friend came to the ER after a bicycle accident (with his head against a bridge railing) at 11AM by ambulance. When I got there, he was sitting in the hallway, waiting.
His face was pretty much leathery. He was bleeding. So that he does not gorge everything, he has been given a bowl of gauze bandages. Since he was in great pain, I tried to contact a nurse. I just got a very unfriendly "not now"
After over an hour someone came with him to do an MRI. Then we sat in the hallway.
My friend's face swelled more and more. We did not get anything to cool or pain medication.
At 5 pm he was finally transferred. By then he had fallen asleep several times.
He had to be removed from the lip splinters and the lip sewn and 2 teeth are pulled.
The sewing of the lip was made very bungling and it is still an ugly scar, which was probably due to the extreme swelling of the face.
After 7 hours we were able to go home. My friend was still in pain and bleeding.
At home, I was still cleaning the remaining wounds on my face and hands and was getting painkillers.
For a hospital, this performance is really not okay.
I understand when the emergency room is busy. And I also understand that emergencies happen. I do not mind the long wait.
What annoys me, though, is that someone is bleeding and the face swells visibly neither painkillers nor something to cool.

What I also noticed negatively was an emergency in the back.
A lifeless woman with family. The woman was forwarded immediately (which of course is clear). The family stood forever in the corridor. Visibly desperate. Here it would be very desirable if someone had offered the family a quieter place.
I have to rate the doctor who later delivered the diagnosis to the family. She has objectively but met with much empathy of the family.