Absolutely horrible service. Not one employee take...

Absolutely horrible service. Not one employee takes responsibility for their actions. If they are unable to reach you once they will not call again. They do not confirm names or numbers, charts are always crossed over or has mixed pt information in it, I was insulted over the phone by an employee who refused to get me a office manager on the line because thing were getting out of hand I asked for a fax number so I can ask for a release of my record to a new provider I had called a few hours prior because, I had called to confirm my appt not the other way around ! I have been with charter oak for 3 years or longer and I have not had the same provider every provider I have had has left the practice, this building offer horrible customer service and the employees should be ashamed!!!