Calling yourself an expert will not make you one.

Calling yourself an expert will not make you one.
ANSWERING THE PHONE to your CARRIER would be a beginning.
Here&now: successfully finished load for you; at the end, for lumper fee code, NO ONE ANSWERED the phone /hour of trying/ after one employee that we got hold of said he'll call back right away. Informed that both receiver and us are waiting just for that. There r phone records. We paid so we can move on. Even receiver asked what r we waiting for.
Shameful.