K

K Ramlal

4 years ago

The facility itself was very nice and clean. We we...

The facility itself was very nice and clean. We were there for my step-daughter's birthday party and our party host Sarah was amazing. She tends to my every need and definitely took off some of my stress for making sure our guest was accommodated properly. I will definitely recommend Sarah as a party host.

The only thing I found really odd was the timing of the food when it came out. I asked the guy ( i forgot his name), the one that handles all the birthday party reservations, if we can have our pizza come out a lil bit early since our guest are starting to get hungry. Our party started at 12:30 and that is lunch time. You would expect that people will be hungry around that time. But they refused our request in getting our food early and he was adamant about getting it served by 2pm. So i said no problem. I don't like to give people a hard time so I went ahead and just decided to wait and to tell our guest that our food will come out by 2pm. I always thought that customers service will always be a priority but not on this case. So just a bit of advise, if you guys have a birthday party that will start at 12-12:30 pm, please expect to wait for your food until 2pm.

Comments:

No comments