We wanted to deliver an item to this auction house...

We wanted to deliver an item to this auction house. Mrs. Karrenbauer promised us a timely processing. After a month, we asked. Radio silence. When asked again, we received the answer from Mrs. Karrenbauer that the object was not in the house. After another week, it reappeared. Then again radio silence. After a total of three months, we decided to pick it up again because Ms. Karrenbauer did not call or informed us.
There was no excuse, only the co-worker who returned the object was very friendly.