UPDATE: They also charge a reconnection fee for sw...

UPDATE: They also charge a reconnection fee for switching from ASDL to NBN and pretty much every other company doesnt. They also are not willing to match a better deal and service from another ISP. Because of this Im leaving IINET and so should you. Find that better deal and get your moneys worth. If they arent willing to keep a loyal customer and keep competative plans than they dont deserve your business!

Original post, internet service has been solid since connection. Customer service however is pretty poor. In the process of switching over to a NBN plan. Was told someone would contact me within two days to organise a connection appointment. Its been 5 days now and have heard nothing, even emailed but have had no response. Have tried calling twice, call waiting times listed on the site say 1-2 minutes but both times I have called I've been on hold for about 20 minutes and just given up.