This organisation is useless. I have just come out...

This organisation is useless. I have just come out of hospital with a total right hip replacement. They were supposed to deliver equipment today. They took it to the wrong house and did not even try to access the property. They refused to deliver to the correct address. Instead they proposed to redeliver to the incorrect address after 5 more days. This is a serious system failure and needs to be reviewed. They would not listen to me on the phone. They clearly do not care and they run the system to suit themselves not the client.