Valeria Salazar

Review of Route 46 Chrysler Jeep Dodge

DO NOT PURCHASE HERE- STAY AWAY AND BUY ELSEWHERE!...

DO NOT PURCHASE HERE- STAY AWAY AND BUY ELSEWHERE!!

My family has purchased with this dealership before and recommended it. My sales representative was R. J Salas. I was looking to purchase a 2016 Jeep Patriot from their dealership. At the time of their sale to me, I realzied the vehicle had some damage. Although the carfax seemed clean of accidents, it was possible the vehicle had incidences that had gone unreported. R.J and Enrique were very fast to offer the vehicle to be repaired and touched up as a "we owe" from the dealership that was on paper. When I asked them how long the vehicle would take to fix, I was told over and over no more then a week. my vehicle has been there for over a month. I have driven to the dealership to pick it up (2.5 hr ride each way) and the car is never completed. Issues with the trunk gap continue and it is clear the departments do not communicate and once a vehicle is sold- they dont care! I have a disability and a certified service animal and the dealership refused to provide me with an adequate vehicle for rental even through the sales team had promised everything would be fine. I have driven my car for only 1 week. They also made me cancel a flight back home one day before Thanksgiving and threatened if I didnt immediately pick up my car, they would begin charging. I paid cancelation fees on my flight and when I drove to the dealership, I got a call 20 min away that the car was still not done. R.J never cheked up on my car and could care less about the car or the customer after the sale. I contacted the owner and he never reached out to me, contacted the service manager and he was never available and when i asked the dealership to at least cover the monthly payment of the car after all of the troubles, they refused. I contacted Jeep headquaters and am looking into legal options.