Msd fr13

Review of Hiatus Spa and Retreat-plano

My first time going to Hiatus, and there were posi...

My first time going to Hiatus, and there were positives and a few misses. The first big miss was scheduling, they scheduled the wrong service. I requested the Glow Getter, mani and pedi. They scheduled The Body Glow instead of the Glow Getter. Apparently they are supposed to send email confirmation when services are booked (I booked over the phone), but I never received one. The front desk staff were nice, as in they weren't rude, however they are also lacking in customer service skills. If you schedule something wrong, you should at least say 'I'm sorry' for the mistake, but no apologies given. They seemed clueless as to how to handle it beyond we're booked, so we can't do the service you wanted today. The difference between the service I requested and what they booked is a massage, which I wanted but didn't get with the Body Glow. I decided to go ahead and go with what was booked, since it still involved the vichy shower. I will say The Body Glow was a wonderful service, Kara did a great job and was both very thorough and very thoughtful. I would highly recommend Kara. The mani & pedi service itself is very relaxing, however the polish they use (SpaRituals I believe) is disappointing. It chips rather quickly. I had a chip on a fingernail within a day and on my toes within 3 days. I know we can be tough on our fingernails, but there is no excuse for a pedicure lasting only 3 days. As much as I enjoyed the service itself, I couldn't see paying for it again knowing their polish won't last at all. The spa facilities were nice, but not amazing. I will go again to Hiatus, only because I still have an additional gift card to use. After I use up the gift card, undecided. We'll see how the next trip goes.