I dont want to remove stars because I really like ...

I dont want to remove stars because I really like this place. But I can say that the service & food on certain days is terrible. If it was once just once, I wouldn't say anything but its happened a couple times since they reopened after Covid. Unfortunately, I don't think I will be up there again anytime soon or I will at least call to see who is working. Correct, friendly & speedy service keeps people coming in, not incorrect orders, being ignored & cold food is how to get people to stop coming.
So disappointing.