Amelia Monteiro

Review of Choice Merchant Solutions

My company had been with Choice merchant solutions...

My company had been with Choice merchant solutions since 2012. I joined my company in March 2020. It took me two weeks to realize this company has predatory fees and is a joke. Please read your contract in full before signing. My first issue was trying to understand our invoices. Fees on top of fees on to top of monthly mandatory fees. Our AMEX rate is 3.19% ON TOP OF what amex charges in addition to every possible add on fee they can charge. Their fees also went up .5% in May. Just for comparison there are companies that chsrge .02% on top the interchange. I had a rep actually tell me to not pay attention to the numbers on the left hand side to try and calculate the percentages because they are wrong. You send your customers invoices with wrong financial information?! I asked how long they've been in business and she said over 30 yrs, which now I realize is a lie; they've only been in business since 2008. I asked for a copy of our contract and even though I am on the account they refused to send it to me. They will only send it to the owner. A week later I called with the owner and they said they would email it to me within the hour. I had to call three more times to get the contract. The contract is for 18mths and automatically rolls into a new contract; there is also an early termination fee of $595 that will be charged whether you cancel on the second month or the 17th month. Please RUN from this company!! They do not care about their merchants!