Scott made the whole experience quite an enjoyable...

Scott made the whole experience quite an enjoyable day! Even our 9 month old had a grand time!

Update after 2 months: *Worst* service department I have ever seen. First time interacting with the service department, I use their "Online appointment booking system" (ooo this is cool!) I have the option of dropping vehicle off or they pick up (even COOLER!).

I schedule a 0730 pickup via the app to have three recall items taken care of. The day comes, 0730 comes and goes, so I call the dealer. Service department lady says "Oh, you are scheduled for a pickup but we don't start picking up till 08:00. Ok, so why does the app let me choose 0730? Never mind, I will wait.

Driver shows up with a brand new Odyssey like mine, I say "Let me pull mine out of the stall at my garage and I will put the loaner there.". Oh its not really a loaner he says, I have to take the keys with me. WHAT??? And what do I do with an 11 month old at home if something bad happens and I have no vehicle to drive? "Yea well we just leave this here so I have something to drive back when I bring you yours back."

Yea no, you'll be leaving me the keys son....

I call back to Service, "Oh. (first words out of the lady's mouth every time), we don't offer a loaner for same day services." Ummm, ok why does the app ask the very first question "would you be needing a loaner"?? So anyway, I get the vehicle back and the service report is on the seat. Kids drop it off and run out of the place like they are on fire.

2 weeks later the same rear deck camera recall shows up in my Honday app so I go back to the car and get the service report. Item 1 and 2 are noted as to what was done, Item 3 the camera repair says "Not part available"... Um ok I guess that means it wasn't done?

I go back to the app on August 18, schedule a pickup, this time for 10:00 because I know they don't start till 08:00. 10:00 comes, no driver. I call in, explain what I needed and the lady says (you guessed it) Ohhhhhh. Well didn't an advisor tell you that the part wasn't ready last time? Gee no they didn't, I didn't hear a word from anyone. I got a text asking how it went but that was within the hour of the vehicle being dropped off and I didn't know that "not part available" status. Also the service department was happy to explain tome

So anyway, where is the driver? Oh, (again), he will be there sometime between 08:00 and 13:00." WHAT? (don't even bother saying then why does the app have me pick a time??) Then I asked if the part was available since they took in the intake request. "I will have to check"

5 minutes on hold and she comes back on and says "We will notify you when the part gets here". Ok, thanks for that. In the mean time I will take my new van to AutoNation Honda of Lewisville and see if I can get a dedicated service advisor to talk to me and explain. Buying a brand new vehicle and not having a loaner of same quality when I drop my vehicle off for service makes me wonder why I traded in my Ram 1500, I was spoiled by their service levels!

Long long story made short, classic case of technology not being supported by the service line, poor if any communication (oh, yea its not on the app or the webpage, you just have to learn this through osmosis), and in adequate followup. I get it, they sell a lot of cars, and they are busy, but they aren't the only pony in the ring.