C

Crystal Blasjo

4 years ago

I took myself and my 2 kids, my best friend , her ...

I took myself and my 2 kids, my best friend , her husband and 2 kids to the fun fun center today 4-22. We got there about 2pm and with it being our first time there we were super excited. There were kids running around and parties galore! After standing in line 30 minutes to purchase a play card, we were informed that they were sold out of them and had been for 2 days. The only way we would be allowed to play was if we had purchased one before and had it to use. The lady working the register was very rude and uneasy and rudely replied "it's not our fault we are out of them". Our kids were upset they weren't able to play, and we, as parents , were frustrated because their wasn't anything posted anywhere in , on or outside the building stating they were sold out and we could have avoided the issue from the beginning. I spoke with the general manager James Gibson , who seemed very flustered and over whelmed by everything . All he had in response to our concern of not having the cards and dealing with upset kids was , there isn't anything I can do. We asked for the person who is over him at corporate and we will continue our complaint to her, Teresa Greco. Needless to say, we probably won't return, but for anyone in the future, a little advice, call ahead to make sure they have play cards before you drive 30 minutes out of your way like we did.

Comments:

No comments