Agree with max; in all fairness I haven't purchase...

Agree with max; in all fairness I haven't purchased a BMW through them, but have 3 series I bought used from the Lexus. I had a road trip coming up, and one of the check engine lights were on. I called BMW since Lexus doesn't know how to do it, and they told me it was 3 weeks waiting list to bring my car in. On a separate occasion I brought it in to get an oil change. Stood there waiting for someone to help us for 20 minutes. No one was even in their offices.

As far as dealing with their sales men, you better look like you can afford one and be of an older age. Im also a young age (19) and they basically treated me like an idiot throughout their whole sales pitch.

If i wasn't such a BMW fan, Id probably be done with it all together.