Demario Jones

Review of City Utilities of Springfield

I m a 13 year Army Veteran and lived in a lot of p...

I m a 13 year Army Veteran and lived in a lot of places and I ve never had a bill this high ever in my life which is $238. I live in a newly rental apartment complex in the 65810 zip code and the apartments are no more than 5 years old and the meters here are terrible or shall I say city utilities is the worst company that takes advantage of people. I moved into my apartment April 2016 and when I first moved in I didn t have literally hardly anything is my apartment which that is still the case today and my bill at the time was about $30-$35 dollars which was reasonable since I didn t have anything in my apartment as far as electrical items and I always cut the lights off or have the lights off, then all of a sudden this company decided they needed to have a meter guy come and look at the meters and redo all the meters in the complex which resulted in having everyone s electric bill sky rocketing up. I have a neighbor who was told based on their meters being messed up and the company s issue that she had to pay 2 years of service since they redid the meters based on their mess up and error! Now my electric bill went up from that time last year which was about 3 months later it went from about $30/month to $121, then to $176, then to $195, now $238. Now mind you I did cut back on everything I was doing as far as doing laundry less and using less lights and I even had my thermostat set like I normally do it and as everyone knows Missouri weather is never consistent and it was the same way last year also. So with that being said I literally still don t have anything as far as electric items in my apartment just as I did when my electric bill went from $30-$35 to $121 so why in the hell is my bill going up more and more including everyone else who lives here in my complex and some peoples doubled and tripled??? Calling this company to get them to get off their ass and come check the meter is like talking to a door, no response or friendly customer concern! This company only cares about money and definitely not about the consumer! I can see why everyone hates this company and their rating of 1.7 is exactly right where they should be! I encourage anyone else who has a concern to rate and review them too. Social media is a powerful tool and eventually they will have to do something! If you can avoid doing business with this company and even if you had to not live in the area they provide I strongly advise you to not and go with another electric company! I think it s very inhuman to make someone keep there heat at 69 degrees in the winter time just to save a dollar in order for you to make yourself sick to create yourself another higher bill having to go to the doctor for being sick from freezing to death in your home because the electric company wants to get higher bills from you! Where does common sense come into play???