Charlene Kuspa

Review of REACH & Asheville Veterinary S...

It is hard to write an honest review when your hea...

It is hard to write an honest review when your heart is aching and broken from losing your best friend. But people in this world are quick to write negative reviews and forget to leave positive.

Scout was our 6 year large mix breed dog that was full of character, personality, love and support. A week prior to our loss Scout had TPLO surgery at a different facility in Asheville. He came home the next day and was never the same. It wasn't for a few days that we realized he needed to be seen right away as he was quickly worsening.

Our local vet arranged for us to get him to MedVet and be admitted. From the initial call and interaction, they were very sympathetic to my nerves and fears about his condition. It was necessary for him to be treated and monitored overnight and they very quickly worked up a treatment plan, discussed that plan with me for my approval and proceeded with said plan.

They were upfront about the costs and also told me I was welcome to call at any time day or night to check on my buddy and see how he was doing. And I did. There were a few calls from the Vet to discuss his findings, but I also called two separate times just to ask how he was and be reassured he was not in any pain. Every phone call was met with a kind, empathetic voice who truly took the time to find the answer to my question. I didn't just get "Oh yes Mrs. Kuspa, he is doing fine still." Instead I was met with a "Let me check in with his care team and get an accurate update" and they came back with details.

Scouts conditioned worsened overnight despite their efforts and the prognosis was not fair for our Scout to continue. He wouldn't be able to leave the ICU and would need around the clock care. We had to make the difficult decision to let our friend go.

As you can imagine, trying to stay calm and not display emotion is impossible during this situation but EVERYONE was so understanding. Alana offered to send me a picture of my boy, and though he looked so sad and not like himself, I was so grateful that she offered to do that for me. It confirmed in my heart that I had to be there for him as he went.

During COVID times it is hard to accommodate families coming in and out, but they did. They didn't rush us and let us take all the time we needed to say goodbye to our best bud. I sat and laid with my 120 lb friend, comforted him and loved on him as he laid against me.

There is a gentleman who works at the front desk named CR and he was so kind, so gentle, so understanding ... He made a love clay paw print of Scout for me to bring home, brought us his harness and expressed his condolences again as did the Vet.

I don't know how these employees do their job, but I am so grateful for them. Did we receive the outcome we were hoping for? No, we certainly didn't. But, I believe wholeheartedly they did everything right and as best they could for Scout.

Thank you MedVet & Scout's Care Team for all your help, assistance and understanding. We are grateful for you all that you have the heart, knowledge and experience to do what you do. I just hope and pray you have more happy endings than sad ones.