Toya Shae

Review of Shook & Stone

I am dropping this law firm. I went to them over a...

I am dropping this law firm. I went to them over a month ago because my work comp refused to approve my MRI. I have been sent to many appointments, many of them too far out for me to get to on the bus. I did everything I was supposed to do.

I recently had an issue with an appointment conflicting with a surgery consult appointment for gallbladder surgery. I called the adjuster as instructed. She doesn't take voicemails on the number that is listed in my paperwork, so I called the one that was stated in the automated recording. I never received a callback. I emailed Casey explaining the situation in great detail and asked her if she could forward the email to the adjuster so she would understand why I needed to change the appointment time. No response.

If there was communication from Shook and Stone, I would continue to retain them until the end. That's all I wanted. Even if I was going to be told that they are still working on steps in the process of my case.

I am done. My surgery and future treatments and possible surgeries for non-work related health issues are way more important than this, and that's what I will focus on.