We just wanted to get a license for the dog we ado...

We just wanted to get a license for the dog we adopted and made the mistake of ordering it online from ACCT. It has been over two and a half months and we still have not received our tags. We've called, we've emailed and still no dog tags. Emails were ignored and phone messages went unanswered. We only managed to reach a person on two occasions and neither time were they at all helpful, just told us to wait longer. Feels like a scam.