Charged my card for a reward stay after I had chec...

Charged my card for a reward stay after I had checked out and confirmed $0 on my bill!! Told me they put me in a room with two beds even though there was only 1.. when I called to get a rollaway they told me it would be $25 even though it was their mistake and I am an SPG platinum. I called to get the charge fixed, left a message, nothing got done and they didn t call back. I think they re trying to cheat those using points for a stay, BEWARE!!

***update***
They re fighting me and my credit card company now and forcing us to produce documentation when they clearly have the same documentation. They wanted me to contact them which I made several attempts to do and they never responded. Steer clear of this property, the management are scammers and extremely unprofessional. This is coming from a Starwood platinum member for reference.

***update 2***
They still won t respond to my calls or emails or messages sent from Marriott corporate to address this debacle. They can t or won t provide me with a copy of my folio and they ve made it impossible to dispute by providing falae documents to my credit car company. So they stole 10,000 Starwood points AND $$ for one nights stay. DON T STAY HERE UNDER ANY CIRCUMSTANCES!! Management completely lacks integrity. If they wanted to make this right they would have reached out to me long ago, instead they ignore me.