Do not use this shambolic company for Land line an...

Do not use this shambolic company for Land line and broadband, especially when you may move within your contract. They will sign you to a new contract without any service, and despite weeks and months attempting to get this fixed, they will continue taking your DD. Cancelling the DD is the only way to get notice, as their CS team and their "Tech Team" string you along for weeks at a time to get out an Open Reach member to your property. Then once they have continued to ignore your requests and only taking note that your DD has been cancelled as the service they have failed to provide, they sale on your contract to a debt agency with a 25% markup.

Appalling Customer service, atrocious actual SLA levels and CS team leaders that refuse to make call backs.