Tim Belt

Review of Optimum RV

The absolute Worst Service Experience of my entire...

The absolute Worst Service Experience of my entire Life. I am still waiting for my Norcold fridge to get repaired. A service ticket was created on 6/20/2017 to repair a fridge under warranty. Its 9/14/17 and still no repair made...UNEXCEPTABLE.... The fridge is only 4 months old to begin with and used 4 times and it already went dead. 3 month debacle and little to no help from this service department. Never had answers for me. I had to do all the calling and footwork to figure out whats taking so long for my parts to arrive to the dealership. Norcold blames Keystone. Keystone blames Optimum. Communication is a embarrassment. Nothing but excuses. A friend of mine purchased a travel trailer like mine from Optimum with the same Norcold fridge. Brought it home on a Friday and the fridge took a dump on Sunday. He was aware of my ongoing horror story and choose to get his warranty work done at another dealership. 2 weeks Folks, 2 weeks and he is back on the road with a brand new fridge, and here I am still waiting, we are well into the 3rd month of waiting for a cooling unit. I am not singling out any individual. I am not mentioning names. I am just warning you about this service dept. The Sales dept is good but I will never purchase anything from this place again due to the service.