Purchased a 2017 certified Pre-Owned Toyota Sienna...

Purchased a 2017 certified Pre-Owned Toyota Sienna from them on 12/30/19. We were short on time that day and the salesman offered to deliver the vehicle to our house then next morning for free. Car was a bit dirty inside during the test drive. I confirmed with him twice that the vehicle was going to be delivered detailed, washed and with a full tank of gas.

Guy drops it off the next morning still dirty with half a tank of gas. WTH. I'm not the type of person to walk away from a deal because of a detail and a tank of gas. But it's the principle! If a salesman gives you their word, they should follow it. I contacted the manager Ali Amanzay via email. And of course, no response regarding the issue.

I also didn't look over the car too carefully since it was a certified pre-owned and came with a full 1 year warranty. Car's transmission felt a little sluggish during acceleration, but I shrugged it off during the test drive. They supposedly performed a 161-point inspection on these cars and it should be good to go. Two weeks later, I took the car into a different dealership to get it checked out regarding the slow transmission shifts..... they said the transmission had an internal malfunction and had to replace the entire transmission under warranty. Something these idiots at Toyota Sunnyvale should have done prior to listing the vehicle for sale. So I'm sure, their "inspection" is just BS. Slapped a price on it and hope the customer doesn't have any issues within the 1 year warranty time frame.

Never going back to this dealership. I'd rather drive a farther distance to get honest service from another dealership.