David Spence

Review of Courtesy Chrysler Jeep Casselb...

Horrible! Used to be Brandon Dodge Now Courtesy. T...

Horrible! Used to be Brandon Dodge Now Courtesy. Their name could not be further from the experience I had. First Ram 2500 $45K truck I bought here had a bad computer. Took them over a month to fix. Traded a week after I got the truck back for a 2011 Ram 2500 $50k again from Courtesy. We worked out the deal finally around 1030 pm. I took delivery. Two weeks later they had me come back to sign a new contract for a supposed $100 credit. They had my salesman give me the paper and I trusted him and signed it (stupid I know). I then received a call a week after that to bring in a check for another $6k! They changed all the numbers and added in another 6k down. Doug the sales manager said to the finance manager in front of me "I don't care what the customers financial problems are I want my F***ING money". I promised at that point to never buy from Courtesy again. I have now bought 5 Fords as a result of this. I still have my Ram and it is a great truck and should I need to buy another one I would travel to buy as this experience sticks with me and I will not forget. I really feel that Doug lacks class, tact and basic customer service skills much less treating people as people. I don't think a lot of this dealership after this experience and hope this helps you with your buying decision. Oh, and with Ram coming out with the new 1500 diesel I will be buying again soon. JUST NOT FROM COURTESY!!!