We had a group booking of 15. All arranged in adva...

We had a group booking of 15. All arranged in advance. Upon arrival all was good. Tom and Harry were very helpful. Unfortunately one of our group had an accident and was unable to attend. Tom assured us that this would be OK.
It was a very hot day so we were lucky. The scenery is great. Unfortunately they didn't have enough sun loungers and we were told there were not any more available. This was a great shame. We made do by using the grassy area in front of the lake and the other chairs.

The changing room was nice and spacious- please make sure you bring a padlock. Showers were also clean and large enough to wash your costume with ease.
We had a choice of indoor or outdoor lunch. Lunch was served on time and the food was well presented. Most people ate the food. A plate did need to be sent back for an 'unidentified object' in the potatoes. The staff were suitably apologetic and we got on with our day. The 'spa' facilities were not great. The steam room was nice, but became grimey as the day went on. At no point did anyone come in and clean it. Same for the steam room. The hot tubs were disgusting. Both the indoor and outdoor tubs were visibly mouldy and you could smell them before you arrived. I have been to spas where the water is checked very regularly to ensure the temperature and cleanliness of the water is up to standard. This was not the case at Crown Plaza Marlow. The pool didn't seem to have much chlorine in it, and again, this became murky as the day progressed. Because of this we really didn't use the facilities after lunch.

Our session was booked from 9am to 9pm. Needless to say nobody made the whole day.
As we were such a large group we made the best of the day. There was a shift when the staff changed over in the afternoon. A manager told us that we needed to pay for the person that had not arrived. We explained that we had been told by Tom that all was ok and that we had all had extra treatments and food so it should be covered. He went away, came back and told us we needed to pay. We said we would like to discuss with a manager, who he assured us would call the following day.