We arrived at the hotel today for a pre - booked a...

We arrived at the hotel today for a pre - booked afternoon tea . Whilst the tea was excellent and the service in the conservatory where it was served was very good, our welcome in reception was poor, as was our treatment in moving from the reception to the conservatory. A distinct lack of customer care - some staff need to up their game. A more friendly welcome would have been appreciated . We hope this is accepted in the manner in which it is intended - to improve customers experience.