Jason Pinette

Review of F. H. Cann & Associates, Inc.

Update 10.31.17 Also Beware, they can not verbally...

Update 10.31.17 Also Beware, they can not verbally confirm or deny that their collection fees and costs will be removed once you successfully rehab your defaulted school loans, even though on the DOE terms and conditions of the rehab program, says it will. One of their employees said they would remove it but his supervisor apologized in a later conversation stating on a recorded line he was wrong.

Communication every time I call is still unnerving, being my accounts are split they still initially claim I've made no payments, even though they auto withdraw from my bank account monthly for the last 9 months.

Also Beware, I think they are using number spoofing tech when calling borrowers and debtors, as well as telephonic communication tools to block or re-route numbers from VoIP or blocked number phones. Making it hard for the borrower to hold the government funded debt collector accountable by recording all conversations. I will update this if this changes but my MagicJack line, Line2, and Vonage all no longer work to contact this company.
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I've removed my original review that laid out this companies incompetence in collection of payment, (which they rectified) and their lack of information on why there will be additional charges added to my account to rehabilitate this loan.

I began my path to open a case to find answers with the help of my local government officials, I shared with them everything I had and my concerns. My concerns were as follows:

1. Collection fees seem like a way for this company to get paid for collecting on this account, similar to fees assessed by collection agencies who represent creditors. My questions were, what is this fee for and why is it assessed on my Government provided student loans?

2. The implication by this law firms csr that if I sign the financial disclosure, I might wave my rights to a borrowers defense against my Devry student loans.

3. No solid answers were provided for the above questions and I'm continuely being referred back to the Dept of Edu, and once I call and try to get a live person the auto line sends me back to FH Cann & Associates law firm.

After about a month I get a letter from FH Cann and Associates, from their legal council in response to the government inquiry. The letter in response to the govt inquiry stated that their was no issue between me and them and they did not have any control or answers to why there was a $10,000 collection fee added to my student loans, the implication being that this was a Dept of Edu thing that FH Cann Associates have no control over. With this letter they also sent another request to fill out and sign the financial disclosure, as is, with no changes. (See attached screenshot to this review)