The staff that I had spoken to were great - a shou...

The staff that I had spoken to were great - a shout out to Ross for being the only person who got things done when needed.

I moved into the property late due to essential maintenance, but this was not correctly communicated within the company, leading to me having phone calls from different departments asking me to pay an outstanding balance from before I moved in.

I had to buy a heater to live in the property with a faulty boiler that was deemed in working order, but on the final day of my tenancy a plumber was at the property fixing the boiler. The windows leaked air which made the property even more unbearable to live in. I was left with an infestation of flies due to vermin in the floor boards. Which lead to the property being inhabitable for near 2 weeks.

My information was not communicated to my utility providers, thus, leaving me paying lump sums at the end of my tenancy. Finally, I was deducted money from my deposit for things that were not my fault, i.e a smoke alarm that was not refitted after the maintenance of the property that lead to me moving in late and that 'extensive cleaning' was required when I left the property although I had cleaned the property myself. However, due to the lack of communication I decided to left it slide so that I could cut ties with the company as soon as possible.

Although the people who work at the company are genuinely nice, hardworking and dedicated professionals; I cannot recommend the property management company due to its poor communication and it lack of urgency when problems arise. This I find very poor for the price of the properties and the current decoration and state going of the properties.