Terry Jordan

Review of Phoenix American Insurance Com...

This place has really effected me in such a negati...

This place has really effected me in such a negative way. I just financed a vehicle 41 days ago and the engine seized on me while driving. I get it towed to a repair shop and give them all of my warranty information. This company wanted me to authorize the shop to remove my valve cover. I indeed said yes. Now my auto shop diagnosed the problem and we all know what s wrong. But this warranty company now wants me to authorize that the auto shop takes my entire motors out to see why it happened how it happened etc to see if it s covered. We re talking about 13 hrs of labor that will be out of my pocket if the problem is not covered. The warranty company also will not tell me the value of my vehicle. In which in the fine print of the contract says they will not exceed the valued price of the vehicle as right then and there. If the car engine is shot it will impact the value. I m very frustrated and don t know what to do. They are no help and will not send out anyone until the motor is out of the vehicle.