Until recently, I had not been to Kennywood in abo...

Until recently, I had not been to Kennywood in about six years. I was very excited to take my daughter there. She just turned 4 and this was her first time going to Kennywood. I was really let down. Almost every single worker was miserable and either didn't talk at all or were clearly unhappy and not pleasant. This was especially true for the workers in Kiddie Land, which is where we obviously spent most of our time because of my daughters age. One worker yelled at a set of little kids because they were getting off of the wrong side of the ride (even though it is possible they didn't know their right from their left yet). It was terrible. You woke in Kiddie Land. Put a smile on and be nice to the kids!! We then went to go eat some potato patch fries. The workers there were again not all that friendly, but they weren't completely rude so okay. However, other employees of the park were clearly not doing their job because as I went to sit down at our table to eat our fries, I stepped in a pile of vomit. Ew!!!!! I lost my appetite and that was the final straw. The poor attitudes of the employees in combination with the lack of upkeep of the park itself ruined what was supposed to be a happy family day out and my daughters first time at a park I used to love. I called Kennywood Customer Service and told them about our experience. They apologized and offered to send me three tickets to come back another day for free. I really appreciated that. BUT, that was over three weeks ago and the tickets never came. I called multiple times and couldn't/can't get ahold of anyone. I left a message on one of the machines over a week ago and no one ever called me back. I was supposed to be able to use the tickets to go back before the end of the season, but now the season is pretty much over. I am highly dissatisfied and do not feel as if Kennywood treats people like valued customers. It's ridiculous and if management does not improve and make changes where necessary then the park may go out of business in the future. To pay all that money to go there plus the money you spend on food and stuff just to be disappointed and then lied to is not worth it at all.