Colin MetzReview ofThe Edmonton Deck Store
Absolutely terrible service. I too had the same pr...
Absolutely terrible service. I too had the same problem as the previous review. Was under estimated material costs, so my deck was $1300 more than the original quote. The service was terrible, it took over 2 weeks of phone calls before they finally did my quote and that was after I finally went to the store and sat down with them for the second time. Being from FT Sask, my delivery was $150, and they wanted to charge me twice for delivery even though it was their mistake I was short material. When my material was supposed to be delivered, I was told I was first priority that day and it would be here by 9:30am, at 1:30, still no material, so I called and was told I was pushed back because another order was pressing, even though I had to wait 2 weeks to have my stuff delivered. I still need to do railing and stairs for my deck, but I will go to another outfit and have my material special ordered from there rather than deal with this store again!!! Absolutely disgusted with the customer service.

Comments: