Kim Wilson

Review of Marriott Downtown Kansas City

Great Location, Views & Service with Free Shuttle

Great Location, Views & Service with Free Shuttle
The check-in process was fairly smooth however pay attention about the elevators or you will have a hard time getting to your room. You select your room number from a large keypad display and the display will inform you of what elevator you need to use. It s a pretty ingenious idea and it works very well to move the crowds efficiently.
The hotel, rooms and hallways seem recently updated. They are clean and the rooms have plenty of ports and USB charging areas. The dark out shades close all the way which is great. The windows were clean and the views are fantastic, we were on the top floor.
The toiletries have a very strong odor which some may like but I didn t care for it.
The King bed we had was very hard, not like a typical fluffy Marriott bed and the sheets and comforter were a bit scratchy. I asked if they had mattress toppers to make the bed more comfortable but they didn t.
The room service is extremely quick, about 15 minutes which is unheard of in a hotel of this size. It s delivered in a sack and the food is in takeout containers. The room service menu is NOT the typical room service menu. It s not made to order, it s take out prefixed limited menu with no toast, pancakes or waffles. Coffee comes in a cardboard box with a spout on it. I m sure that this method is extremely efficient however it would be nice to have a choice of room service or takeout delivered. The picture of the toasted bagel sandwich on the outside of the menu looks great, but it's not available, it s just a stock photo. I look forward to a nice breakfast when I travel so I was a bit disappointed.
We were there for a wedding and the venue, food and service was fantastic the entire evening.
Overall, the hotel is beautiful, the staff is friendly, and elevators are pretty quick considering all of the traffic. The rooms are nice and updated. I love the solar panels over the entrance awning, what a clever idea.
The shuttle is an awesome service, the van is super clean and comfortable and the driver is very friendly and helpful. We didn t really need a car because we used the shuttle. When you re ready for a pick up you just text and you re picked up pretty quickly.
The downtown area is very clean and safe to walk around and it has many great attractions along with a local pharmacy that are within the shuttle area which is very convenient if you don t want to walk.
I liked that we could skip the room cleaning and get points added to our account.