Waiting time - depends on GL/insurance approval. S...

Waiting time - depends on GL/insurance approval. Sometimes it can be very quick, sometimes it can be very slow. Pharmacy department really need an improvement. Too many patient waiting for medicine but only 2 person at a time in-charged at the counter even though there are several counter provided specially for it. Obviously they're understaffed. I suggest utk appointment dgn specialist pun jgn letak terlalu byk slot dalam satu2 masa kerana akan berlaku masalah seperti di gov hospital iaitu appointment pukul 11am, pukul 1pm pun belum tentu dpt jumpa doktor since patient sebelumnya masih belum settle consultation dgn doktor. Better walk-in shj kalau ada appointment card pun masih menunggu lama mcm tak buat appointment.

Admin staff/nurses - they're friendly & very helpful (most of the time). I suggest kena ada seorang staff yg attend the waiting patient since there's always a problem like patient menunggu terlalu lama tapi nobody attend them right after the registration process or in between waktu nak jumpa doktor/masuk wad. Kalau 2 jam, 2 jam la patient tu terbiar di situ menunggu. I mean, at least, there's someone yang dtg 'bermanis mulut' supaya kesabaran mereka menunggu terlalu lama dapat diredakan.

Facilities/amenities - Hospital equipment not outdated which is good. Ward is comfortable. Kedai mkn/souvenirs not much but ok. Kita pergi hospital sebab sakit & nak berurusan dgn medical practitioner. Bukan nak pergi shopping. Nak lawat org sakit better beli buah tangan siap2 kat tmpat lain, lebih byk pilihan. Tarik Cafe's food quite pricey but tasteless. Parking lot is not a problem. Just pay for it.

Overall, ok je.