One star is way too high a score for this company....

One star is way too high a score for this company. Had a non fault accident on 7th January 2020 and my insurance - Saisnburys use them. 13 months later I am still waiting for them to make a claim against her insurance. Even one of their staff agreed that it should have been sorted before now. I am told they have written to her insurance however no one ever follows it up. Their complaints department is a total joke and never respond to emails. Try to speak to a manager and guess what they are not able to put you through and never call you back. Tell them you will go to the FCA and they just say you can if you want. I think they just want you to go away because you have had enough and that way they wont have to do any work.