After requesting uplift of a hoist just 15minutes ...

After requesting uplift of a hoist just 15minutes after delivery as we quickly realised it was too big for our house (our son is a wheelchair user and we have a house full of walking, sitting and standing aids), we were told the earliest they could collect is 4 days from now. I explained the problems with my son being in a wheelchair and how the hoist takes up too much floor space we wouldn't be able to manoeuvre my sons chair around it. Turns out they are quite happy for us to leave this brand new, expensive and valuable piece of equipment out in the pissing rain until they can come collect it.

Apparently it was too inconvenient for the driver to come back to collect it as itll add an extra half hour onto their day...